Privacy Policy

Last updated: 7 October 2026

Lanplus Australia Pty Ltd (“Lanplus”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit or use our website, place an order, contact us, create an account, submit an enquiry or warranty claim, or otherwise deal with us.

1. Personal information we collect

We may collect personal information that is reasonably necessary for our business activities, including:

• your name;
• email address, phone number and delivery or billing address;
• order, transaction and payment-related information;
• product, warranty, return, repair and support enquiry details;
• photos, videos or other information you provide when making a warranty or return request;
• account details, preferences and communications with us;
• website usage information, device information, IP address and cookie information; and
• any other information you choose to provide to us.

We generally collect personal information directly from you, including through our website, checkout, contact forms, account registration, email, telephone calls and social media interactions.

If you do not provide the information we reasonably request, we may not be able to assess your warranty or return request.

2. Why we collect and use personal information

We may use your personal information to:

• process, confirm and deliver orders;
• arrange warehouse pickup, freight, returns, repairs and warranty claims;
• provide customer support and respond to enquiries;
• verify transactions and help prevent fraud or misuse of our services;
• manage accounts, orders, payments and business records;
• improve our website, products, services and customer experience;
• send service-related communications, such as order updates or warranty information;
• send marketing communications where permitted by law or where you have agreed to receive them; and
• comply with legal, regulatory, accounting and record-keeping obligations.

You can opt out of marketing communications at any time by following the unsubscribe instructions in the message or by contacting us.

3. Payment information

Payments are processed through third-party payment providers. We do not intentionally store full payment-card details on our own systems. Payment providers handle payment information under their own privacy policies and security practices.

4. Disclosure of personal information

We may disclose personal information to trusted third parties where reasonably necessary to operate our business, including:

• payment providers;
• delivery, freight and logistics providers;
• website hosting, ecommerce, IT, analytics and security service providers;
• warranty, repair, product-supply or technical-support providers where relevant to your request;
• professional advisers, insurers and auditors; and
• government authorities, regulators or law-enforcement agencies where required or authorised by law.

We do not sell personal information.

Our website and email are hosted in Australia. Some third-party providers, such as payment providers, may process information outside Australia, including in countries where those providers operate. Where this occurs, we take reasonable steps to ensure personal information is handled appropriately.

5. Cookies and website information

Our website may use cookies and similar technologies to help the website function, remember preferences, understand website traffic and improve your browsing experience.

You may disable cookies through your browser settings. However, some parts of the website may not work properly if cookies are disabled.

6. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These measures may include secure website connections, access controls, system protections and limiting access to personal information to authorised personnel and service providers.

No method of transmitting or storing information online is completely secure. You should take reasonable care when using the internet and keep your account credentials confidential.

We keep personal information only for as long as reasonably needed for our business, tax and legal purposes and for resolving disputes.

7. Accessing or correcting your information

You may request access to, or correction of, personal information we hold about you. Please contact us using the details below and include enough information for us to identify your records.

We may need to verify your identity before providing access or making a correction. We will respond within a reasonable time and will explain if we cannot provide access or make a requested correction.

8. Complaints

If you have a privacy concern or complaint, please contact us first so we can investigate and try to resolve it. We will respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on this website with the revised “Last updated” date.

10. Contact us

For privacy enquiries, access requests, correction requests or complaints, contact:

Lanplus Australia Pty Ltd
Factory 2–3, 163 Bamfield Road, Heidelberg West VIC 3081, Australia
Email: sales@lanplus.com.au